Refund policy
General Return Policy
Black Patch Performance considers returns within 30 days from the purchase date in unused and uninstalled condition. Items that we have authorized to be returned must be received back at the original warehouse in original condition with all parts, pieces, and hardware within 7 days of the original delivery date. We reserve the right to refuse returns that do not meet our standards, including returns of items that are not authorized, not in original packaging, not in their original condition, or are missing any parts, pieces, hardware, etc.
Returns must be initiated through contacting us directly to submit a “Return Request”. Please email us your order number, contact information, reason for the return to start the process, proof of notation of the issue with the carrier and pictures of any issues.
Black Patch Performance reserves the right to refuse any returned packages or items that are sent without authorization, not in original packaging, not in their original condition, or are missing any parts, pieces, hardware, etc . We also reserve the right to inspect all returns before issuing a credit. Refunds may not be processed if a product is damaged, altered or modified.
Accepted returns will be processed within ten (10) business days of receipt of the part at the original warehouse (not including weekends, holidays, and the day the package is delivered). All refunds will be issued in the form of store credit applied redeemable at BlackPatchPerformance.com, unless otherwise sent to the original payment method. Store credit is not redeemable for cash.
Customers are responsible for all return shipping charges unless they receive an incorrect item (we shipped the wrong product) or defective item.
We are not responsible for items that were lost or damaged in transit back to the warehouse. Proof of delivery to the originating warehouse is required for refund to be released. The customer agrees to bear all shipping and insurance charges, all risk of loss, restocking fees during return shipment.
Please inspect all orders as soon as you receive them, hang onto all the original packaging, take photos of any issues or damage, and contact us within 24 hours of delivery.
We will not accept return requests or returns of used, mounted, or installed items. We will also not accept a return of an item that is damaged or defective.
A replacement part cannot be sent out until the original part is received back in good condition at the original warehouse.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back installed, mounted, with damaged or missing packaging will be refused and returned to you at your expense or deducted from your refund. There are certain items that cannot be considered for a return. For a list of those products, please see "Items Not Eligible for Return" below.
When the decision to make the return is solely the choice of the customer, all shipping fees, handling fees, restocking fees, and card fees will not be refunded.
The restocking fee is typically around 10-25% but some products can carry a higher restocking fee once processing has begun.
Black Patch Performance will not be responsible for or cover installation costs, time, or delays under any circumstances.
Black Patch Performance retains the right to refuse business or customer service to any individual who displays discourteous behavior or is uncooperative at any stage of the process, including initial inquiries, order placement, and post-purchase communication. This policy extends to denying returns, exchanges, refunds, or discounts if a customer's conduct falls below acceptable standards. Our commitment is to provide a respectful and efficient customer experience, and we expect mutual professionalism and courtesy throughout all interactions.
Black Patch Performance reserves the right to change or amend the return policy and procedures at any time without notification.
