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View the most common questions below,
or CLICK HERE to view more FAQs
Frequently Asked Questions
Tracking information is usually sent by email within 3-5 business days from your original order date. Please check your junk/spam for your tracking information before you call to receive an update from us directly.
We will email tracking information to the email address on file for the order. Another way to track the order is by coming back to our site and logging into your account if you have one
Confirmations are sent automatically every time an order is placed through the site. The two most common reasons you don't see it in your email box are
1. Your email provider placed the email into the junk/spam folder
2. You mistyped your email during the order process
We can help in both situations, but due to limited staff please help us out by making sure the confirmation wasn't just sent to a weird folder in your email box.
Ground Shipping: Typical shipping time for ground shipments is 2-4 business days, if there is a claim made by the shipping carrier for a damaged or lost product the company that handles the ground has 14 days to make a decision on making a claim(this is out of our hands, in order to handle the situation properly we have to give them the proper time to look into the claim and work on a resolution)
LTL/Freight Shipping: Typical shipping time for ground shipments is 4-10 business days. Someone does need to be there to meet and sign for the product with the freight carrier at the address that was provided to us. If the shipping carrier cannot access the address you provided or they can’t get down the driveway, then the customer will need to work it out with them to meet them at the next best place possible. Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
General Shipping Time Disclosure: Shipping time ranges from 4-10 business days for products, depending on the shipping carrier. There will be scenarios where the product isn’t available in a warehouse near you so please allow up to 15 business days for the item to arrive. We will always have your product shipped to you as quickly and efficiently as possible.
No shipping times are guaranteed, these are just estimated delivery times
Important delivery/shipping information:
-We will always ship the item to you from the closest available warehouse but in some cases the closest warehouse may be several states away. We ask that you allow 15 business days from the time of order processing to get you your product. This time frame is before including time added for weather/shipping delays or any claims/cases opened with the shipper.
-Do NOT mount or install damaged products, once a product is mounted or installed you own the product “as-is”. No exceptions.
-All wheels MUST be test fit onto the vehicle before installing tires onto them. Once tires go onto the rims they can not be returned or exchanged under any circumstances. YOU MOUNT THEM YOU OWN THEM
-Signature is required for certain shipments, once the customer or the person representing the customer at the time of delivery signs for the product, they release all damage claims from the freight carrier, third party distributor, manufacturer, dealer, Black Patch Performance and any other parties.
-The service default for ground shipments is no signature required
-Black Patch Performance is not responsible for lost or stolen items if they are marked as delivered by the carrier.
-Partial Delivery Shipments: If a customer arranges to pick-up the item/product from the freight carrier, they are still responsible for the full cost of shipping and noting any damage at time of pick-up with the freight carrier.